contains decision support tools to help government
to work better, cost less and get the
results citizens expect in the 21st Century.
Table of Contents
Welcome and congratulations on your first step toward your organization's continuous improvement and increased productivity. Our citizen's expectation of value from government is as prevalent today as in the past. Projected revenue surpluses do not absolve government of its responsibility to make good use of taxpayer dollars and to work to improve current programs. The decision support tools in the eGOVentrepreneur's Toolkit are provided to help managers and employees achieve continuous improvement and increased productivity, much the same as a successful business works to find ways to innovate, increase efficiency and to improve business performance for their customers.
Management expert Peter Drucker contends that "Public service institutions such as government agencies…need to be entrepreneurial and innovative fully as much as business does. Indeed, they may need it more." The challenge to continuously improve organizational performance weighs most heavily on public sector organizations and institutions because, therein, the rewards and penalties associated with creating change are very different than in the business sector.
The decision support tools in the eGOVentrepreneur's Toolkit will help the public sector manager and employees to bridge the organizational differences between the public and private sector. The decision support tools will help to measure the output of government in terms of quality, quantity and cost in comparison with private sector or internal government competition.